***************CROWN COUNCIL RESOURCES***************
Each of the resources listed on this page are Crown Council members. All have been referred to the Crown Council by Crown Council members who have used the resource they offer and were excited to share their success with other Crown Council members.

We invite you to learn more about them and to speak with other Crown Council members who use them. More information is also available through the Crown Council office by calling (800) 276-9658

TOTAL PATIENT SERVICE INSTITUTE
ARE YOU PROVIDING TOTAL PATIENT SERVICE?
With today's increasing sophisticated consumer, you and your team have to know how to meet your patients where they are today and comfortably move them forward using the right kind of systems and skills to build a lifetime care relationship.
Whether it is diagnosing your practice through our unique ToPS Stat's practice analysis program, up-grading your team's Total Patient Service Skills, or taking your practice to a whole new level with the help of a ToPS Practice Advisor, discover how the resources of the Total Patient Service Institute can tak you, your team, and your practice...to the Top!
For more information, call Brenda Turner at 877-399-TOPS or visit www.totalpatientservice.com

SUM MEDIA
Sum Media believes that over the last decade misguided marketing has compromised consumer’s perceptions about dentistry. Sum Media is passionately committed to helping reverse this trend by working with forward-thinking practices (like those found in the Crown Council) to develop compelling, educational messaging and imagery, executed through sound, strategic marketing. Now, more than ever before, leading-edge practices are poised for image and messaging “makeovers” that not only establish them as leaders in their communities, but also help raise the profession’s integrity bar.

For more information, contact:

Brad Stewart
Sum Media
1456 East 820 North
Orem, UT 84097
brad@sum-media.com
801-222-4500
www.sum-media.com

INTERSTATE SPECIALITIES
Promotional Advertising -- the one kind of advertising that people love!

“Without advertising, a terrible thing happens. ..... Nothing!” Investment in advertising is an investment in a longtime healthy practice. For a relatively small cost you can build your practice, with tremendous results.

Everyone loves to receive something for free. Whatever you give away to your patients -- be it our popular lip balm moisturizer, a pen or highlighter, a coffee mug or water bottle, a teddy bear or other comfort care items, or fun things for kids -- you’re sending a message. It’s like saying, “We love you!”, “Thank you for your loyalty!”, or “You’re important to us!” It’s a great way to increase word of mouth advertising and referral
networking.

We’re pleased to be the exclusive Crown Council Resource for specialty products! Since 1982, Interstate Specialties has been providing professionals with their promotional needs. We know what works.
We look forward to working with you. Please contact us or give us a call!

Phone 800-752-2935 • Fax 801-487-3894 • interstatespecialties@gmail.com

ALL STAR EDUCATION
All-Star Education combines the best dental CE with tickets to exclusive sporting events. Enjoy dental CE while attending The Grammy Awards, The Masters, The Indy 500, The Baseball All-Star Game, The British Open 2009, Basketball All-Star Game 2009 and many more exclusive events. With All-Star Education, you can now attend events where tickets are almost impossible to obtain...AND enjoy exclusive Crown Council sponsored continuing education at the same time.

Contact Stuart Anderson: 801-599-4239 or Brian Harris: 623-332-2357
www.all-stareducation.com

ADVANCED HYGIENE CONCEPTS
Give us 2 ½ days and we will give you the hygiene department of your dreams

•Decreased Cancellations •Increased Profit
•Rejuvenated and Motivated Team •Motivated Patients
•Amazing Clinical Results •Money-back guarantee

Call Today for a FREE Hygiene Analysis 800.400.6772

Linda O’Grady, owner/partner Valerie Williams, RDH, owner/partner
linda.ogrady@sbcglobal.net valerie@advancedhygiene.com
www.advancedhygiene.com

DOC STAFF
DocStaff Dental Placement Agencies is the result of the successful business model developed by Deb Roberge in 1998. This prototype served over 600 dental practices in the Phoenix area to rave reviews. Deb’s 30-plus years in all areas of dentistry has enabled her to effectively understand the “family” environment and small business concerns of a dental practice, as reflected by our reasonable and demographically appropriate fee structure and personal interaction. As we expand throughout the country, Deb will make herself available for online guidance with all aspects of the hiring process and developing team longevity. She has agreed to make valuable forms easily accessible at no charge through the Crown Council network. These tools support the proven methods that have been so appreciated by her many clients. Watch for DocStaff agencies opening in your area. As a Crown Council dentist, we will extend a 20% courtesy on your first permanent placement, and 10% courtesy on all placements thereafter. Contact Deb at deb@docstaff.com, or check our website at www.docstaff.com for current locations.

LEARNING CURVES
A new horizon in continuing education.

Is it time to move your practice to the next level by increasing your knowledge and skill sets, while building relationships that inspire? Congratulations—you’ve discovered it. We’ve combined top-shelf CE with our love for Harley-Davidson motorcycle touring. By day, we explore some of the world’s most breathtaking scenery. At night, we gather with our profession’s foremost authorities, including featured clinicians like Omer Reed, Gordon Christenson, David Hornbrook, Steve Anderson, and Dennis Wells (all of whom happen to be Harley enthusiasts!) to be taught, and to expand our vision.

Contact Learning Curves:

Email: info@learningcurves.net
Web: http://learningcurves.net
Phone: 1.866.714.7474

VIROXYN
Viroxyn
Single Application Approach to treating Cold Sores
Viroxyn produces rapid relief: From the pain, itching and burning associated with colds sores or fever blisters, and has been shown to greatly reduce healing time. Viroxyn is applied topically and only requires a single treatment when applied correctly. In many people, Viroxyn eliminates the pain within minutes of application.
Single Application: 70% of patients are effectively treated with a single application and has shown to shorten the duration of outbreaks from 10 days to three or four days.
Destroys the Virus on Contact: The cold sore Virus is inactivated when its protective coat is destroyed by the active ingredient.
Easy to Use: Easy to use single application treatment covered by multiple US and Worldwide patents

Viroxyn is packaged with three individual applications per box, and Crown Council offices can buy 12 boxes for $21.50 per pack ($258 for the 12-Pack).
Orders can be placed by calling at 888-293-0850. Orders are shipped the day they are received.

DCEDENTAL.COM
DCEdental.com has the largest collection of continuing education courses from hundreds of CE providers. Over 4,000+ courses, products, and services are easily searchable. Our exclusive ratings system allows users to go in and rate their recent CE experiences. Doing so helps thousands in the dental community to find the best in dental CE. The site is FREE to use. See why DCEdental.com has become the largest online dental CE directory in the world.
To list CE courses on the site or to advertise to the thousands of users who visit the site each month, contact JD Wonnacott toll free at 866-442-4205 (direct at 801-747-6932) or jdwonnacott@dcedental.net.

HORNBROOK GROUP
The Hornbrook Group Center for Advanced Clinical Education, proud partner of the Crown Council, provides hands-on, live patient education for clinicians from around the country. Prepare today for what your patients want tomorrow! Courses are offered in the areas of Full Mouth Rehabilitation, Aesthetics, Occlusion, Functional Dentistry, Photography and Team Training. With the unbeatable support of more than 27 mentors, who manage their own practices and are hand selected for their dedication to excellence have joined Dr. David Hornbrook in providing an unsurpassed educational experience. Don’t wait – class sizes are intimate and do sell out!

Call today 1.866.867.6276 for more information or visit us online at www.hornbrookgroup.com for dates, schedule information and pre-course registration.
Be sure to mention you are a Crown Council Member to receive special tuition rates!

HYCOMB MARKETING
Hycomb is a marketing and communications company founded in 1980 and continuing to serve the needs of dentists throughout the country.

Our partnership with marketing analysts, copywriters, graphic designers, and production personnel provides a full range of services available with one phone call.

We are large enough to provide marketing at the highest level and small enough to provide a high level of personal service. When you call our office, "everybody knows your name."

We help dental practices make the most of their resources, large and small. We give you the freedom to focus on quality dentistry (what you were trained to do) by helping you market your small business, smoothly and effectively (what we were trained to do).

We have one of the country’s largest libraries of articles on dental topics written for patients. The collection is distinguished for its range of topics, clinical research, and professional writing and is a valuable resource for our clients.

Whether yours is a solo or large group practice, Hycomb has the flexibility to work within your needs and budget to provide the best marketing solutions.

Call us at (800) 523-6961, email us at info@hycomb.com or visit our website at www.hycomb.com.

MISSION POSSIBLE....BEST HYGIENE
Hands-on hygiene training that builds practices and careers. Take your patient's health and your practice to a higher level.
Pat Worcester's renowned in-office training session combines advanced clinical protocols and technology. Your team will experience increased clinical excellence and become great at building relationships with the patients. The entire team grows and learns, but most importantly the hygienist becomes empowered to work side by side with the doctor for total patient care. All this leads to healthier patients and a healthier bottom line!
Mission Possible...Best Hygiene is the collection of dozens of years of the most advanced hygiene and restorative clinical education and treatment combined with dentistry's most powerful and successful case acceptance system.
MISSION POSSIBLE...BEST HYGIENE
954-536-0700 * patworcester@comcast.net

CHASE HEALTHADVANCE FINANCING
Too much of a good thing can be good!

ChaseHealthAdvance financing options believes providing more is exactly what your practice and your patients need! More approvals equals more treatments performed and more growth for your practice – More attractive payment plans including 24 Month No Interest – More money for your patients to spend in your practice, minimum $5,000 with every approval – More online tools including instant credit decisions and funding process. Plus, enjoy exceptional personalized customer service!

To experience more of a good thing, call ChaseHealthAdvance at (888) 388-7633 or visit www.ChaseHealthAdvance.com.

ROZ FULMER - MAKING A DIFFERENCE
Would you like an even greater RELATIONSHIP with your patients?
Contact Roz Fulmer, at 815-220-1697 to “Make a Difference today for you & your patients!
*Learn communication skills to help you build AWESOME RELATIONSHIPS between you and your Patients
*Customize Team Training, Hiring team members who want to achieve more, to become the “Owners”.
*Customized Training/System Manuals for every position within your dental office.
*Reduce cancellations, ASK the patient for a commitment to their appointments.
*Customized Letters and documents, you name it, Roz has it or she’ll create it!
IF IT’S NOT ON THE ABOVE LIST, Roz will CUSTOMIZE IT FOR YOU!
Roz Fulmer, states her motto is “Making a Difference…Today” with over 25 years of business and dental experience. She knows how to run a practice like a business and how to give excellent Five- star plus customer service to both patients and to dental practices. Roz is renowned for her “verbal” skills, case acceptance and getting patients to PAY.TODAY! Roz has worked training dental hygienists, hygiene assistants and administrators in skills of proper scheduling, insurance filing, financial arrangements, case presentations, and overcoming challenges of a dental practice.
As a practice advisor, Roz customizes each practice proposal and visits to fit the needs of the dentist and for his/her team members. Her vision as a practice advisor is to teach others so that they may learn how to be better service givers to patients, to give support, compassion and harmony to team members as no one walks or does it alone.
Roz recently joined ToPS as a Practice EXCELator who specializes as a “Trouble Shooter”, to help you find the solutions towards the daily challenges or malfunctions within your practices.
CONTACT INFORMATION:
E-mail:roz@rozfulmer.com

HUMAN RESOURCE ADVISORS
Human Resource Advisors has been privileged to work with dentists who want to increase their confidence and control over employment issues for over 12 years. What makes us different? We work with attorneys to apply federal law and state-specific laws to fit your situation just as though we were your Human Resources Department.

We are your own HR Professional and we will write your customized Employee Handbook, provide you with job descriptions, performance appraisals, employment applications, forms for everything you need written specifically for your Practice. We will recruit for the best staff and along with finding the right people, we provide very revealing assessments that tell much more than the interview and confirm that we have found the right applicant. We also provide background checks and other services as part of our recruiting package.

We enjoy being one of the key professionals that many dentists work with to enrich their practices by taking the worry out of employment issues. We’d like to get to know you and offer you the services that we have available for members of the Crown Council. Contact us for more information. Call Barbara Freet at 800-520-7761 or email us at info@humanresourceadvisors.com. Website: www.humanresourceadvisors.com

TEL-A-PATIENT
Tel-A-Patient Message On-Hold & Appointment Reminders

Want More Patients? Look inside your practice!

Tel-A-Patient Message On-Hold, the #1 on-hold message system in dentistry, and PowerCalls-USB™ Automated Appointment Reminders make it absolutely easy to connect with your patients.
Message On-Hold promotes treatments and services, motivating your patients to schedule care now and encouraging them to refer others to your practice.
Four Seasons Custom Messaging focuses all year long on timely topics that trigger your callers to act now, capitalizing on patients wanting to look their best for Milestone Moments, like weddings, graduations, reunions, Holiday parties, and other special events.
Continuing Client Care simplifies on-the-fly message updates, informing patients of practice news and changes. Ongoing updates allow you to leverage the huge marketing investments of national dental industry giants.
PowerCalls-USB™ offers an easy, economical way to reach current patients and reconnect with lapsed patients. Automated reminders and recalls cut no shows and keep patients on the schedule and in treatment, while reactivating dormant patients. Automating outbound calls frees staff for face-to-face patient care and treatment plan follow ups.
All Tel-A-Patient Message On-Hold and Appointment Reminder systems are exclusively endorsed by the ADA Member Advantage Program.

Tel-A-Patient, Inc. – since 1986
1932 East Deere Ave., Suite 230
Santa Ana, CA 92705
President: Dru Tice
Phone: 1-800-553-7373
Email: salesteam@telapatient.com
Website: www.telapatient.com

MCKANE AND ASSOCIATES
Is your practice achieving its potential? Is your staff enlightened about the latest techniques and products available to provide optimum patient care? Are you knowledgeable about the profitability that your practice can provide while achieving the best possible outcomes? Are you interested in growing your practice to be the best it can be and then give back to others?
If you answered yes to any of these questions, McKane and Associates is for you. McKane and Associates is a full-service practice management firm whose mission is to provide the best in oral health care for patients and practices, thus allowing a practice to achieve its maximum profitable potential and then give back to others. Our consultants are trained in the latest and most effective practice management and clinical techniques to provide customized programs to fit immediate and long-term practice goals.
In combination with the consulting services, McKane and Associates now offers www.DentalSuccess.biz, an exciting continuing education webinar program. A variety of clinical, managerial and administrative programs will be offered as live webinars for entire dental teams to participate. www.DentalSuccess.biz offers something for everyone. Programs are scheduled on an on-going monthly basis and can be tailored to fit your needs. Additionally, 10% of all registrations on www.DentalSuccess.biz will be given to the Crown Council’s Smiles for Life Campaign. For more information about either McKane & Associates or www.DentalSuccess.biz contact Cindy McKane-Wagester at 800-341-1244 ; email her at Cmandassoc@aol.com or Cindy@dentalsuccess.biz or website www.thedentistryconsultants.com or www.dentalsuccess.biz

RMI
RMI helps dentists by providing advanced dental marketing and patient education solutions. Our products and services are aimed at building confidence and driving tangible results. RMI focuses on two important stages. First, we help to drive new patients to your practice. Second, we help to enroll existing patients into more profitable, advanced procedures. The results are more patients and greater returns per patient. Our vision is to be the most active dental practice marketing groups in the world. We maintain this status by bringing together dentists, strategists, designers, technologists, and media experts to develop and refine the next generation of effective dental marketing.

We are a company devoted to winning the hearts and minds of dentists, their teams, and their patients. We do this by providing exceptionally designed, easy-to-use products and services that help dentists build relationships with patients, grow their local networks, and enjoy the benefits of a successful practice.

For more information, please visit us online at www.RMIdentalmarketing.com